Freestyle Libre 14 Glucose Reading Is Unavailable

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READER DOES Not POWER ON. Problem:

Reader does not power on later you lot press the Home Push or insert a examination strip

Information technology may mean that the Reader bombardment is also depression and you volition demand to charge the Reader. It may also mean that the Reader is outside of its operating temperature range. Yous need to move the Reader to a temperature between 10 °C and 45 °C and so try to power it on.

If the Reader withal does not power on after trying these steps, contact Customer Service.

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PROBLEMS AT THE SENSOR APPLICATION SITE. Problem:

The Sensor is not sticking to your skin.

This may mean that the site is non free of dirt, oil, hair or sweat. Post-obit the below steps may assistance:

1. Remove the Sensor.
2. Consider shaving and/or cleaning the site with lather and water.
3. Follow the instructions in Applying and Starting Your Sensor sections

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Skin irritation at the Sensor application site

This may be acquired by seams or other constrictive clothing or accessories causing friction at the site. Ensuring that nothing rubs on the site volition help.

Y'all may be sensitive to the agglutinative material. If the irritation is where the adhesive touches skin, contact your health care professional to identify the all-time solution.

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Issues STARTING YOUR SENSOR OR RECEIVING SENSOR READINGS. Displays:

This may mean that Sensor is not ready to read glucose. Wait until the 60 minute Sensor kickoff-upward period has completed.

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This may hateful that the Reader is non held shut plenty to the Sensor. Hold the Reader within iv cm (i.five inches) of the Sensor and bring the screen of the Reader close to the Sensor.

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This may hateful the Sensor life has concluded. Apply and start a new Sensor.

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This may mean you scanned a new Sensor before your previous Sensor ended. Your Reader tin just be used with one Sensor at a time. If you start a new Sensor, yous will no longer exist able to scan your former Sensor. If yous would like to begin using the new Sensor, select "Aye".

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This may mean that the Reader was unable to communicate with the Sensor. Attempt scanning again.

Notation: Yous may need to move away from potential sources of electromagnetic interference.

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This may hateful that the organisation is unable to provide a glucose reading. Try scanning again in ten minutes.

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Glucose Reading Unavailable

This may hateful your Sensor is too hot or too cold. Move to a location where the temperature is appropriate and scan again in a few minutes.

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This may mean your Sensor was started by another Reader. A Sensor can only be scanned by the Reader that started it. Scan the Sensor again with the Reader that started it. Or, apply and starting time a new Sensor.

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This may mean that your Sensor tip may not be nether your skin. Try to start your Sensor once again. If Reader displays "Bank check Sensor" again, your Sensor was non applied properly. Apply and showtime a new Sensor.

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This may mean the Organisation has detected a problem with your Sensor. Employ and commencement a new Sensor.

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Claret GLUCOSE OR KETONE ERROR Letters. Error Bulletin:

The temperature is as well hot or likewise cold for the Reader to piece of work correctly. Follow the below steps:

1. Move the Reader and exam strips to a location where the temperature is within the examination strip operating range. (See test strip instructions for use for the advisable range).
2. Wait for the Reader and test strips to suit to the new temperature.
3. Repeat the test using a new test strip.
4. If the error reappears, contact Customer Service.

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Reader error. Follow the below steps:

1. Turn off the Reader.
2. Repeat the examination using a new test strip.
3. If the mistake reappears, contact Customer Service.

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Blood drop is too pocket-sized. or Incorrect exam procedure. or There may exist a problem with the examination strip. Follow the below steps:

1. Review the testing instructions.
2. Repeat the test using a new test strip.
3. If the error reappears, contact Client Service.

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The blood glucose level may be as well high to be read past the system. Or, there may be a problem with the test strip. Follow the below steps:

1. Echo the test using a new test strip.
2. If the error reappears, contact your health care professional immediately.

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Blood was applied to the test strip as well presently. Follow the beneath steps:

1. Review the testing instructions.
2. Repeat the test using a new exam strip.
3. If the error reappears, contact Customer Service.

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The exam strip may not exist compatible with the Reader. Follow the below steps:

1. Check that you are using the correct test strip for the Reader. (See examination strip instructions for employ to verify your strip is uniform with the Reader).
2. Echo the test using a test strip for use with your Reader.
3. If the fault reappears, contact Client Service.

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Test strip may exist damaged, used, or the Reader does not recognise information technology. Follow the below steps:

1. Check that you are using the correct examination strip for the Reader. (Run across test strip instructions for employ to verify your strip is compatible with the Reader).
2. Echo the examination using a test strip for use with your Reader.
3. If the error reappears, contact Customer Service.

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Reader Fault. Follow the below steps:

1. Turn off the Reader.
2. Echo the test using a new exam strip.
3. If the error reappears, contact Customer Service.

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Problems CHECKING YOUR Claret GLUCOSE OR KETONE. Problem:

The Reader does not first a test after inserting a test strip

The Examination strip is not inserted correctly or non inserted fully into the strip port.

With the three black lines facing upwardly, insert the test strip into the strip port until it stops.If the Reader withal does non showtime a test, contact Customer Service.

Reader battery is too low.

Charge the Reader.

The test strip is damaged, used, or unrecognizable by the Reader.

Insert a new FreeStyle Optium test strip.

Reader is outside of its operating temperature range.

Move the Reader to a temperature betwixt 10 °C and 45 °C then try to power it on.

Reader is in a power saving way.

Printing the Home Button then insert a test strip.

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The test does not start later applying the blood sample.

Blood sample is also pocket-size.

1. See test strip instructions for use for re-application instructions.
2. Echo the test using a new exam strip.
3. If the exam nevertheless does not get-go, contact Customer Service.

Sample applied after the Reader turned off.

1. Review the testing instructions.
2. Repeat the test using a new examination strip.
3. If the test withal does not first, contact Customer Service.

Problem with Reader or test strip

1. Repeat the test using a new test strip.
2. If the test still does not commencement, contact Customer Service.

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Source: https://www.freestylelibre.com.au/trouble-shooting

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